Dispute Resolution 2

Course Details

LENGTH: 1 Day
PRICE: ZAR R2999

About the Curriculum

Who Should Attend This Course:

This Unit Standard meets the needs of the sector and of the society by providing competent function managers who, by being able to solve multi-facited problems arising from the function, contribute to the effective management of the function. The learner credited with this Unit Standard will be able to conduct appropriate interventions to foster positive workplace relations and select, adapt and implement appropriate best practice approaches to prevent labour disputes. Such interventions and actions will be based on an understanding and interpretation of applicable trends and statistics and best practice. Learners will also be able to prepare and present the relevant information to the various parties so as to aid understanding of the issues at hand thereby helping to prevent and/or resolve labour disputes. The qualifying learner is capable of: Analysing trends and statistics. Conducting interventions of public interest. Making information available and creating awareness to prevent disputes. Fostering positive workplace relations.

Course Curriculum

Facilitate the resolution of employee grievances

Apply problem-solving techniques to make decisions on a multi-faceted problem

Apply labour dispute prevention approaches

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